TradersDesk.in
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⚡ Institutional Trader Support

Contact & Support Desk

Have an inquiry, custom feature request, or need to report a calculation anomaly? Our quantitative research and data analyticsering team is here to assist.

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Trader Inquiries
Direct channel for market data questions, platform features, broker API integrations, and general inquiries.
support@tradersdesk.in
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Data & Bug Reports
Report live WebSocket anomalies, NSE Bhavcopy discrepancies, or Black-Scholes Greeks variance.
bugs@tradersdesk.in
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Operating SLA
Market hours live surveillance: 09:00 - 16:00 IST (Mon-Fri). Typical ticket response within 24 business hours.
● Live Market Hours Support

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Frequently Asked Questions

Where does TradersDesk source its delivery and derivatives data?

All cash delivery positions, Bhavcopy files, MTF financed books, and futures open interest are ingested directly from official NSE and BSE regulatory disclosures with zero synthetic distortion.

How are Option Greeks calculated?

Greeks (Delta, Gamma, Theta, Vega) and Implied Volatility (IV) are computed using high-precision Black-Scholes-Merton models calibrated to Indian risk-free interest rates (RBI TREPS 6.50%) and exact calendar minutes to expiry.

Is my broker API token or password stored on your server?

No. Broker authentication operates via client-side TOTP or tokenized session cookies. TradersDesk never stores your trading account passwords or PINs on disk.